Help and support

We reply personally, usually within one business day.

Quick answers

I haven’t received my verification code.

Check your spam or promotions folder, then tap “Resend code” in the app. The code expires after 30 minutes.

I forgot my password.

On the sign-in screen, tap “Forgot your password?” and follow the instructions we send by email.

A guest hasn’t received their email.

The sending status is shown on their guest card. Check the address and send it again, or share their ticket through WhatsApp.

The scanner won’t read a code.

Increase the brightness of the guest’s screen or manually enter the code shown below their name.